Technical Services
Specialized work for Infor OS, Infor CloudSuite, and Operations & Regulations.
Eight core service areas, each scoped to your platform, environment, and operational goals.
Workflow & Application Type Customization
Design, refine, and troubleshoot application type workflows: milestones, status logic, review and inspection flows, bottleneck resolution, and exception handling.
Detail Pages, Grids & Data Capture
Build and optimize custom detail pages and structured data grids. Configure field behavior, enforce data consistency, and improve reporting readiness.
ETL Imports & Data Management
Support for data imports, conversions, and validation strategy. Identify legacy data issues, resolve recurring integrity problems, and stabilize migrated data sets.
Third-Party API & Integration Support
Diagnose and stabilize failing integrations, coordinate with third-party systems, and implement import/export automation built for long-term maintainability. For O&R in multi-tenant Cloud, this includes publishing O&R data to Infor Data Lake: data bundles, the Batch Manager publish task and the tenant settings it needs, with record counts checked in Compass against O&R after each publish.
Cloud Migration Assistance
Configuration review and readiness assessment for on-prem to Infor CloudSuite transitions, and Lawson on-premises to Infor CloudSuite Financials & Supply Management (FSM), with vendors, open payables and general ledger balances reconciled against FSM after each load. Pre-migration preparation, post-go-live stabilization, and partner support.
Infor O&R cloud migration guideOngoing Support & Staff Augmentation
Embedded technical support for production issues, performance improvements, and configuration enhancements, structured to complement your internal team.
Infor OS Portal Widgets & Integrations
Workspace widgets, ION API Gateway REST endpoints, ION file feeds, and report printing from widgets, for O&R and other Infor CloudSuite products, including Infor CloudSuite Financials & Supply Management (FSM). Built examples include a Maintenance Supervisor workspace, an Open Requisitions widget with line items, an FSM Payables widget, and a security widget that shows who holds which O&R and Infor OS roles.
AI Token Value Review
A three week review for teams already running Infor GenAI or other AI tools. Week one sets a baseline of tokens per accepted outcome for each workflow. Week two fixes the three most expensive workflows. Week three proves the change with before and after numbers, then hands over budgets, owners and a one page runbook.
For examples of how these services apply in practice, see the case studies.
The Orchestra
Faster, verified delivery for Cloud moves.
Cloud readiness and report conversion plans built from your actual configuration, environment moves with every row verified, and formula changes proven before go-live.
Engagement Options
Flexible contract structures.
Time & Materials
Flexible hourly or daily support billed against actual work performed.
Scoped Deliverables
Defined scope with clear deliverables, documentation, and completion criteria.
DBITS Eligible
Available for Texas DIR DBITS contracts and similar government procurement vehicles.
Staff Augmentation
Embedded advisory and technical support for gaps in internal Infor capacity.
How Engagements Work
Three stages. Clear outcomes.
15 Minutes
Assess
A focused discovery conversation to understand your goals, current system state, pain points, and access approach.
Configuration & Delivery
Execute
Hands-on technical work scoped into clear deliverables (configuration, integration fixes, workflow corrections, import builds) with documentation throughout.
Validation & Handoff
Stabilize
Testing, validation, documentation handoff, and a support plan recommendation. The goal is a system and team that operate with more confidence.