For Agencies
Infor O&R for permitting, licensing and code enforcement agencies.
eClas supports municipal and county permitting, licensing and regulatory departments that run Infor Operations and Regulations (O&R), formerly IPS and Hansen. Below are common requests from these agencies, and how each one is handled.
Request a ConsultationWhere Agencies Ask for Help
Common needs, and the work that answers them.
Applications stuck at the wrong milestone
Permit and license applications that stall usually trace back to the workflow: a milestone, a status rule, or a review or inspection step that never hands off. We find the step, fix the configuration, and write the fix down so staff recognize the same stall next time.
See the case studyStaff correcting the same data by hand
When the same fields are fixed by hand week after week, the answer is usually in the detail pages and grids. We change field behavior so values are consistent when they are entered, and clean up older records with a checked import rather than one edit at a time.
Detail pages and data captureFee changes that have to reach the next environment
The Orchestra compares the two environments row by row and checks them against formula rules. The rows you pick become a written plan that shows each record before and after the change, and nothing runs until the plan is approved.
How the Orchestra worksImports and integrations that keep failing
We trace each failure to its cause, coordinate with the third-party system, and rebuild the import or export so it holds. In multi-tenant Cloud, integrations use the ION API Gateway, ION and SFTP file interfaces.
Integration supportReports that depend on SSRS or Crystal
Before a move to Cloud, each SSRS or Crystal report is mapped to a supported Cloud report type and sized. O&R reports can also print from workspace widgets and from the back office, without a Cognos, Birst, Crystal or SSRS license.
Reports in the Cloud moveA move to multi-tenant Cloud ahead
The complimentary multi-tenant assessment is built from your agency's own configuration and covers workflows, formulas, customizations and reports. You receive a detailed report that is yours to keep.
See a sample reportNot enough Infor hands on the team
Embedded technical support for production issues, performance and configuration work, structured to complement your internal team.
Support and staff augmentationWorking With eClas
Start with a 15 minute call.
The first step is a 15 minute call with no commitment, followed by a short written summary of what we heard and the next steps. Work can be time and materials, a fixed scope with clear deliverables, or staff augmentation, and eClas is available for Texas DIR DBITS contracts and similar government procurement vehicles. See contract options and sample deliverables.
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What is your agency working on now?
Bring the permit type, fee, report or move that is taking the most of your team's time.
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